PLEASE READ THE TERMS AND CONDITIONS BELOW.

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YOUR BOOKING WITH US WILL BE OUR CONFIRMATION THAT YOU HAVE READ,

UNDERSTOOD AND AGREE WITH THE FOLLOWING.

 

Thank you.

PLEASE NOTE: We presume if you are reading this that you are the person who is interested in hiring Silk & Sage as your wedding/event transporter and so you might also be referred to as "the hirer". Where the words "us" or "we" are used it will refer to Silk & Sage.

 

1: BOOKING DEPOSIT: 

In order for us to create a booking we require a non-refundable deposit of £50 which, of course, you will receive a receipt for. We must repeat, this is a NON-REFUNDABLE deposit which is standard practise in the wedding transport industry as it is used to secure the date of your event thus removing the vehicle from availability and prevents it being booked by anyone else on that date. The deposit also covers all administration fees when arranging the hire. So, in the event of a cancellation whatever monies are to be refunded to you will be done so minus the £50 booking fee. Again, your booking with us is confirmation that you have read, understood and agree with these terms and conditions.

 

2: OUR BOOKING FORM:

Once we have a postal address we will post you a booking form which helps us to ascertain contact details, collection times, addresses, personal wishes for the wedding/event etc. It is your responsibility to ensure that the booking form details are fully completed & accurate and must be approved at least three weeks prior to the event.

 

Please note that some changes within three weeks of the event may not be possible and if acceptable the changes may incur additional charges.

 

3: LENGTH OF HIRE / MILEAGE COSTS: Silk & Sage will cover the first outgoing 15 miles from the base in East Ayrshire and the returning 15 miles personally. Any hire that falls out with that 15 mile radius will be calculated and you will be notified of this in the booking fee quote. The booking fee quote will factor in all of these details and costs (see BOOKING FEE QUOTES below).

 

As standard we include two trips in a hire - one from the collection point to the wedding ceremony and another from the ceremony to the wedding reception. Longer trips than five miles from one to another or more than two trips may incur additional charges.

 

Our camper will be with the hirer/hirer's party for a maximum of three hours starting at the time it arrives at the initial collection point, unless otherwise agreed beforehand. Any additional hours after the initial three will be charged at £50 per hour.

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4: BOOKING FEE QUOTES:

Upon receiving the returned booking form from you, the hirer, a booking fee quote will be calculated and e-mailed to you and will be valid for seven days from the date of the e-mail.

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5: BOOKING FEE FULL PAYMENT:

Full payment must be made by the hirer one calendar month before the date of the event. Failure to do so may result in our cancellation of the hire. Again, your booking with us is confirmation that you have read, understood and agree with these terms and conditions.

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6: THE HIRER POSTPONING THE BOOKING:

Should the hirer need to postpone the booking that's no problem, Silk & Sage will keep all sent monies safe until the hirer has a new date set. The hirer will receive receipts for all monies sent to Silk & Sage.

7: THE HIRER CANCELLING THE BOOKING / REFUNDS:

Should you need to cancel the booking, Silk & Sage will need to receive the cancellation in writing by either e-mail or by postal letter from the hirer.

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If the booking has been paid in full and is cancelled with more than 30 days’ notice of the event Silk & Sage will offer a 75% refund of the booking fee (minus £50 deposit) to help cover costs and business loss.

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Upon receiving notice of a cancellation with less than 30 days of the wedding/event and the booking has been paid for in full, Silk & Sage will offer a 50% refund of the booking fee (minus £50 deposit) to help cover costs and business loss. 

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In the circumstance of Silk & Sage refunding a payment the hirer must allow 30 working days to receive the refund. Again, your booking with Silk & Sage is confirmation that you have read, understood and agree with all of these terms and conditions.

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8: OUR CANCELLATION POLICY:

Silk & Sage reserve the right to cancel a booking at any point once a booking has been made. Any refunds due will be organised and issued.

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9: IN THE EVENT OF A LATE ARRIVAL:

Silk & Sage will not be held responsible for missed collections due to inaccurate information, such as a wrong address or postcode given in the received booking form. We also cannot be held responsible for delayed preparations by the hirer/hirer's party or traffic congestion which may lead to late or missed connections and as such no refund will be given for missed or late connections.  We use satellite navigation however and we’ll always do everything we can to find alternative routes to make up time where possible.

 

10: IN THE EVENT OF A BREAKDOWN:

We have made every effort to maintain our vehicle to the highest standard thus ensuring that it is as reliable as possible, however as anyone who knows about vintage vehicles will be aware, they can have a life and mind of their own. Silk & Sage are unable to take responsibility for unforeseen conditions or circumstances which may result in a delay, cancellation or change of vehicle. These conditions include, but are not limited to, adverse weather conditions, mechanical/electrical breakdown or restricted access.

If the vehicle breaks down before the ceremony every effort will be made for the immediate repair to the vehicle so that the journey can continue, or where possible the hirer will be transferred to another vehicle (not necessarily a V.W. campervan) so that the journey can continue. Silk & Sage will cover any reasonable additional costs incurred. If onward transportation is not possible to arrange, a full refund will be given.

If the vehicle breaks down after a wedding ceremony no refund will be given, although we will do absolutely everything we can to make sure the happy couple find transportation to their reception, covering any costs incurred for the hire of another vehicle. Again, your booking with us is confirmation that you have read, understood and agree with all of these terms and conditions.

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11: NUMBER OF PASSENGERS ALLOWED:

The maximum number of passengers allowed in the camper is six.  These are maximums and dependent upon size of passengers and size of the bride and bridesmaids dresses (if at a wedding).

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12: PREGNANT/DISABLED PASSENGERS:

In the U.K. being pregnant and/or being disabled does not grant an automatic exemption from wearing a seat belt for pregnant and/or disabled passengers. Travelling in the rear of our camper is subject to general vehicle safety regulations, as such pregnant or disabled passengers are still welcome to travel with us however they do so under their own volition.

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Due to its age our 1972 V.W. camper is registered as a classic car and is exempt from the current seatbelt laws that were introduced in 1965. She has since had two three-point seatbelts fitted in the cab and two lap belts fitted in the rear compartment, should they be required. Because our V.W. camper is a vintage vehicle we do not try to break any speed records, our passengers are driven sensibly by our chauffeurs to get them to their destination on time and safely, such is our duty of care.

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For further information please see https://www.gov.uk/seat-belts-law/when-you-dont-need-to-wear-a-seat-belt

 

13: CHILD PASSENGERS AND LEGAL AGE POLICY:

​Children under the age of 3 years old cannot travel in our V.W. - for further information please see https://www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat​ . We require any child between 3-18 years of age to have received full parental / legal guardian consent prior to travel in any of our vehicles for insurance purposes and must be accompanied by a responsible adult whilst travelling in the camper.

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Please Note: Children between the ages of 3-18 years will simply not be allowed in any Silk & Sage vehicles unless our child travel consent form has been completed and received to us by one calendar month in advance of the wedding date. We recommend that any children needing a booster seat or child seat travel in a different vehicle, however this is just a recommendation.

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14: CHILD SUPERVISION WHILE AT 'THE SILK & SAGE SWEET SHOP':

If you are hiring the ‘Silk & Sage Sweet Shop’ for your wedding/event all children under 12 years old must be supervised by an adult please. All sweets sold at the shop will display their full name and detail of any allergens will also be present on their containers.

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15: PERSONAL PROPERTY LOSS, DAMAGE OR INJURY POLICY:

We will accept no responsibility for any loss or damage to personal property or luggage whilst using our vehicle. We cannot be held responsible for any injuries caused through any accidents, be it our fault or a third party incident.

 

16: DAMAGES OR SPILLAGES BY THE HIRER/HIRER'S PARTY:

We reserve the right to charge the hirer a minimum of £50 for any breakages or spillages incurred to the vehicle whilst under hire. In the event of body or paint damage to the vehicle due to negligence by the hirer or hirer's party, the hirer is liable for all repairs, to be completed at Silk & Sage approved garages or paint shops. Again, your booking with us is confirmation that you have read, understood and agree with all of these terms and conditions.

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17: NO-SMOKING POLICY:

There is a strict no smoking policy in the vehicle at all times, including vaping.​​

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18: PHOTOGRAPHY USAGE:

We sometimes like to take photographs on the day of a wedding/event of the vehicle, wedding party and guests. We may use these on our website and for our marketing material. If you prefer us not too, that’s fine, just advise us when you confirm your booking.

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​​19: VEHICLE INSURANCE/PUBLIC LIABILITY:

Silk & Sage has full and up to date vehicle insurance and public liability insurance for your peace of mind. Details of which can be provided for you upon request.

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